TalkwithNavia is an AI-powered conversational vehicle-discovery and shopping platform that helps users research, discover, compare, and evaluate vehicles and related automotive information through natural conversation.TalkwithNavia uses Servando Technologies' proprietary agentic layer and cloud and artificial-intelligence infrastructure, including Google Cloud Platform (“GCP”) and Vertex AI. NAVIA is not an OpenAI or Anthropic wrapper, and we do not send NAVIA conversations to OpenAI or Anthropic to operate NAVIA's conversational experience.

The information we collect depends on how you interact with the Services and which features you use.Account and Profile InformationWhen you create, access, or maintain a NAVIA account, we may collect:·    Name and email address;·    Account, user, and authentication identifiers;·    Account preferences and notification choices; and·    Information provided through a third-party sign-in service, where used.Conversations and User ContentWhen you communicate with NAVIA, we process information you provide, including:·    Typed questions, prompts, and conversation content;·    Vehicle preferences, search criteria, budgets, and shopping priorities;·    Vehicle-discovery and comparison requests; and·    Other information you voluntarily include in a conversation.Please avoid providing sensitive personal information that is not necessary for your vehicle-shopping experience.Voice InteractionsIf you use NAVIA's voice features, microphone audio is processed to transcribe your speech and respond to your request. Audio is processed transiently and is not retained after transcription. The resulting transcript may be retained as part of your conversation history and is handled in the same way as typed conversation content.Location and Vehicle-Shopping ActivityTo provide relevant vehicles, dealers, and regional results, we may collect or process:·    Location information provided through your device, with permission, or a ZIP code you enter;·    Location inferred approximately from an IP address;·    Vehicle searches, preferences, comparisons, and discovery activity;·    Saved vehicles and saved dealers; and·    Interactions with vehicle, dealer, and automotive information.Technical, Analytics, and Crash InformationWe collect technical and usage information needed to operate, secure, understand, and improve the Services, including:·    Internet Protocol (“IP”) address;·    Device type, operating system, app version, browser type, and similar technical information;·    App and website usage events, feature interactions, and analytics data;·    Crash reports, error logs, diagnostic information, and performance data; and·    Security and fraud-prevention information.Push NotificationsIf you enable push notifications, we process a device notification token and your notification preferences to deliver alerts such as discovery updates, price alerts, recommendations, or dealer-related updates. You can disable notifications in NAVIA or through your device settings.Website Cookies and Similar TechnologiesThe talkwithnavia.ai website uses cookies and similar technologies to operate the site, remember preferences, maintain security, understand site performance, and measure how visitors use the website. These may include essential, functional, and analytics cookies. Where required, we request consent before using non-essential cookies.Information From Other SourcesWe may receive vehicle, dealer, inventory, pricing, safety, VIN, and other automotive information from external data providers and public sources. We may also receive limited information from authentication, analytics, communications, and technical-service providers used to operate the Services.1. Manage FAQs from your site dashboard or in the Editor 2. Create a new FAQ or edit an existing one 3. From the answer text box click on the video, image or GIF icon 4. Add media from your library and save.

We use information to:·    Provide, operate, personalize, and secure NAVIA;·    Understand and respond to conversational and voice requests;·    Search for, rank, recommend, and compare relevant vehicles and dealers;·    Use location or ZIP-code information to provide geographically relevant results;·    Create and maintain accounts, saved items, preferences, and notification settings;·    Deliver push notifications that you enable;·    Provide customer support and respond to privacy requests;·    Monitor performance, analyze product usage, diagnose crashes and technical problems, and improve reliability;·    Evaluate, test, train, fine-tune, and improve NAVIA and Servando Technologies' proprietary agentic and orchestration systems;·    Detect, investigate, and prevent fraud, abuse, security incidents, and unlawful activity; and·    Comply with legal obligations and enforce applicable agreements.We do not use personal information for materially unrelated purposes without appropriate notice or authorization where required.

Information necessary to understand and respond to a request may be transmitted through systems operated by TalkwithNavia, LLC and Servando Technologies and through GCP and Vertex AI. Google processes this information as a service provider under applicable agreements, technical controls, and Google Cloud terms.Conversation content, including retained transcripts, may be analyzed by automated systems and authorized personnel to evaluate, test, train, fine-tune, and improve NAVIA and Servando Technologies' proprietary agentic and orchestration technology. We apply access controls and seek to minimize personal information used for improvement. When information is de-identified or aggregated so that it can no longer reasonably be associated with an individual, we may use and retain it for research, analytics, product development, and improvement.Under applicable Google Cloud terms, Google does not use customer data to train or fine-tune AI or machine-learning models without the customer's prior permission or instruction. Certain Google Cloud features may retain limited data for service operation, abuse monitoring, debugging, or reliability as described in the applicable terms and documentation.We do not provide NAVIA conversation information to OpenAI or Anthropic to process or operate NAVIA's conversational experience. We do not sell NAVIA conversations to AI companies, data brokers, or advertising networks.

Where applicable law requires a legal basis, we process personal information on one or more of the following bases:·    Performance of a contract or steps requested before entering a contract, including providing the Services you request;·    Our legitimate interests in operating, securing, analyzing, developing, and improving NAVIA;·    Your consent, including for optional device permissions, non-essential cookies, or communications where required; and·    Compliance with legal obligations and protection of legal rights.You may withdraw consent where processing is based on consent, without affecting processing that occurred before withdrawal.

We may disclose information to the following categories of recipients when reasonably necessary:·    Cloud and AI infrastructure providers, including Google Cloud Platform and Vertex AI;·    Authentication, hosting, security, analytics, crash-reporting, communications, support, and notification providers;·    Website hosting, cookie-management, and related website-service providers;·    Vehicle, dealer, inventory, VIN, pricing, mapping, and automotive-data providers when required to fulfill a feature or request;·    Professional advisers, auditors, insurers, and corporate service providers; and·    Government authorities or other parties when required by law or necessary to protect rights, safety, security, or the integrity of the Services.We may also transfer information in connection with an actual or proposed merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of a business, subject to applicable law and appropriate safeguards.

We do not sell personal information. We do not share personal information for cross-context behavioral advertising, and NAVIA is not designed to provide conversation content to advertising networks or data brokers for behavioral advertising.

We retain different categories of information according to their purpose and sensitivity:·    Account information, saved vehicles, saved dealers, preferences, and conversation transcripts may be retained while your account is active and as needed to provide the Services;·    Voice audio is processed transiently and is not retained after transcription;·    Push-notification tokens are retained while notifications are enabled or the account remains active, unless they become invalid sooner;·    IP addresses, analytics, crash reports, diagnostic logs, security information, and website-cookie data are retained for periods reasonably necessary for analytics, reliability, security, fraud prevention, and legal compliance;·    Cookies remain on a device until their expiration date or until they are deleted or managed through browser or consent settings; and·    De-identified or aggregated information may be retained for longer because it is no longer reasonably associated with an individual.When an account is deleted, we delete or de-identify personal information associated with the account unless retention is reasonably necessary for legal compliance, fraud prevention, security, dispute resolution, enforcement of agreements, or other permitted purposes. Residual copies may remain temporarily in backups until those backups are overwritten under our backup-management procedures.

You may initiate deletion of your NAVIA account through the in-app Delete Account control in Settings. You may also submit a privacy or deletion request by emailing info@talkwithnavia.ai. We may need to verify your identity before completing a request.Account deletion removes the account and associated personal information from active systems, subject to the retention exceptions described above. Information that has been de-identified or aggregated and can no longer reasonably be linked to you may not be affected by an account-deletion request.

Depending on your location and applicable law, you may have the right to:·    Request access to or a copy of personal information associated with you;·    Request correction of inaccurate personal information;·    Request deletion of applicable personal information;·    Request restriction of or object to certain processing;·    Request portability of certain information;·    Withdraw consent where processing is based on consent;·    Opt out of certain uses or disclosures where applicable; and·    Appeal a decision concerning a privacy request where applicable.To exercise a privacy right, email info@talkwithnavia.ai. We may verify your identity and may decline or limit a request where permitted by law. We will not discriminate against you for exercising an applicable privacy right.

·    Microphone: Used to enable voice interactions. Audio is processed transiently and is not retained after transcription.·    Location: Used, with permission, to provide geographically relevant vehicles and dealers. You may instead provide a ZIP code where supported.·    Notifications: Used to deliver alerts you enable. You can disable notifications in NAVIA or your device settings.·    Cookies: You can manage non-essential cookies through the website consent controls where available and through browser settings.Declining an optional permission may prevent the corresponding feature from working but should not affect unrelated features where technically feasible.

We use administrative, technical, and organizational safeguards designed to protect information against unauthorized access, disclosure, alteration, loss, or misuse. These safeguards may include access controls, authentication, encryption, cloud-security controls, monitoring, and incident-response practices appropriate to the Services.No electronic system or method of transmission is completely secure, and we cannot guarantee absolute security.

NAVIA is not intended for children under 16, and we do not knowingly collect personal information from children under 16. If we learn that such information was collected in a manner inconsistent with applicable law, we will take appropriate steps to delete it. A parent or guardian may contact us at info@talkwithnavia.ai.

NAVIA may display or link to vehicle dealers, manufacturers, automotive resources, and other third-party services. When you leave NAVIA or interact directly with a third party, that third party's privacy policy and terms govern the interaction. We are not responsible for the privacy practices of independently operated third-party services.

We and our service providers may process information in the United States and other countries. Where required, we use appropriate safeguards for international transfers and processing in accordance with applicable law.

We may update this Privacy Policy to reflect changes to NAVIA, our technology, our information practices, or legal requirements. When we make material changes, we will update the “Last Updated” date and provide additional notice where required.

Questions, concerns, or privacy requests may be directed to:TalkwithNavia, LLC Servando Technologies, Inc.Privacy email: info@talkwithnavia.aiServando Technologies email: info@servandotech.comWebsites: www.talkwithnavia.ai  |  www.servandotech.com